![]() Refunding if the keys have been revealedīy revealing a key or activating a keylessly delivered game you are only able to obtain a refund if there is a technical problem with the game. If you live in the European Union, revealing your key or activating the game keylessly in your account means you waive your right to cancel your purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the performance of our services has begun (for example if the product activation key has been disclosed to you). Again, tell us your order number to help us. If you have an order which is still in 'Manual Authorisation' and wish have it refunded then you may also Contact our support team. We will work with you and refund your order. ![]() In this instance, please remember to tell us your order number. If you have an order under 14 days old, without revealed keys or (for keylessly delivered games) activated games, then please Contact our support team. Refunding if the keys haven't been revealed or (in the case of keylessly delivered and activated games) activated To be able to redeem a key you must first 'Reveal Key' for a product. While that's the process that covers how to refund Steam games, it's worth reading the dedicated article covering eligibility, to stay informed about when you can request one.When you purchase from our website you will receive a key to be used on Steam (or sometimes another platform). Pick a reason for refunding the game and include relevant details in the Notes section.Wait for the form to load and choose you preferred refund method.Select the I would like a refund option.Visit the Steam Help webpage and log in using your Steam account credentials.To sum the steps of getting a Steam Refund: You should receive a confirmation email after which Steam staff will go over your refund request and determine whether you're eligible or not. Select a reason for your refund and follow it by writing any other relevant detail behind your request in the Notes section, then click Submit request. The page should then look similar to the one in the smaller image above and on the right side. From the drop-down menu, select your preferred refund method. Selecting I'd like to request a refund loads a form just beneath it. This moves you to a separate page that highlights the game you're looking to refund on top, while giving you the option of receiving help with gameplay or technical issues, or requesting a refund. If the game you want to request a Steam refund for is missing from this list, it's no longer eligible for one and you're, unfortunately, stuck with it.Īfter you've selected the game, you'll encounter a page similar to that in the smaller image above and on the left (click to enlarge). Select Purchases and you should see a list of items you've bought in the past six months. The first step towards refunding any Steam game is heading to the Steam Help page and logging in using your Steam account credentials.Īfter you've logged in, you should see a list of potential choices, as depicted in the image at the top of this article.
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